Privacy Policy

Who are we?

The data controller in respect of this website is Hope for Hasti – Registered Charity No: 1188769.

Your Personal Data

Personal data is data that can be used to identify an individual. For example your name, email address, home address and even IP address. We only ever collect personal data with your explicit permission, and will never share it with third party marketers.

How your personal data is collected on this website by us and by third parties

Our contact form
When you use our contact form to contact us, we require your name and email address in order to reply to you. When you click the submit button on the contact form, your message and contact details are sent to us via email and are stored in our email system.

Mailchimp Mailing List Subscription
If you choose to subscribe to our mailing list, the data you enter during the signup process will be sent to Mailchimp (The Rocket Science Group, LLC), which we use to manage email marketing subscriber lists and send emails to our subscribers. You can read their privacy policy here:
https://mailchimp.com/legal/privacy/

Should you wish to unsubscribe from our mailing list, you can do so at any time by clicking the “unsubscribe” link in any of the email campaigns you have received from us.

PayPal
Please note that we do not collect or process your credit or debit card details. These are however collected and processed by our payment processing service provider PayPal (Europe) S.à r.l. et Cie, S.C.A. (“PayPal”). The collection and processing by PayPal of your credit or debit card details and other personal data are governed by their terms and conditions. See https://www.paypal.com/uk/webapps/mpp/ua/privacy-full for more information. PayPal may from time to time provide us with information regarding the credits and debits made to your card in order to enable us to reconcile our accounts.

Kindlink Donations
Please note that we do not collect or process your credit or debit card details when you make a donation. Donations are processed by Kindlink. For more information about their privacy policy and how your details are used please view their privacy policy: https://www.kindlink.com/privacy-policy.html 

Cookies

A cookie is a tiny data file that is used to store information. Most websites use cookies for a number of purposes, including providing essential functionality (e.g. a shopping cart), providing useful information about the way in which the website is being used (e.g. analytics), and many other functions such as enhanced security.
By continuing to use this website, you accept that we use the following cookies:

Google ReCAPTCHA
ReCAPTCHA is a service provided by Google that allows us to confirm that only real people and not spambots are able to submit our contact forms. When you tick the box that says “I’m not a robot”, Google place a cookie called NID in your browser, that communicates information such as what language your browser is set to, the date, how many mouse clicks you have made on the screen, and what other Google cookies you may have on your device.
https://developers.google.com/recaptcha

Google Maps and Google Fonts
We use Google Maps API from Google Inc. (1600 Amphitheatre Parkway, Mountain View, California, 94043; “Google”) for the purposes of providing information to help you to find us.

We use Google Fonts API to provide the font faces we use on this website.

When using our website, user information and a user’s IP address will be transferred to and stored on Google’s servers in the USA. The use of Google Maps API and Google Fonts API, as well as the relevant data transfer and processing is governed by Google Inc.’s data protection policy: http://www.google.com/policies/privacy/.

E-commerce
To keep track of cart data, we use 4 cookies:

woocommerce_cart_hash
woocommerce_items_in_cart
wp_woocommerce_session_
woocommerce_recently_viewed

The first two cookies contain information about the cart as a whole and helps us to know when the cart data changes.

The third cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

The final cookie meta data or the products you have recently viewed, this allows us to show you the products in the various locations around the site.

__stripe_mid A token set by Stripe (payment provider) to facilitate the payment of online orders.
__stripe_sid A token set by Stripe (payment provider) to facilitate the payment of online orders.

Cookie Script
When you click “accept” on our cookie consent popup banner, a cookie called ‘cookielawinfo-checkbox’ is set so that you will not be asked to reconfirm your acceptance for a period of time. This will also set a “cookies.js” which determines whether you have accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry

How to control cookies

You can control and/or delete cookies as you wish – for details, here is some more information. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Your rights

In accordance with UK and European law under the General Data Protection Regulation (GDPR), you have numerous rights in regards to the personal data we hold about you, including:

• Right to confirmation – you have the right to know if we hold personal data that concerns you
• Right to access – you have the right to view and to obtain a copy of any personal data we hold that concerns you
• Right to rectification – you have the right to the correction of any inaccuracies within the personal data we hold that concerns you
• Right to erasure – you have the right to have your personal data removed from our systems

Should you wish to exercise any of these rights, please contact us by email or by telephone. You can find out more about your rights under the GDPR here.